1. Introduction

At McKinney Competitions, we are committed to providing exceptional service and ensuring a positive experience for all participants. We value your feedback and recognise the importance of addressing any concerns promptly and fairly. This policy outlines our approach to handling complaints in line with industry best practices.

2. Definition of a Complaint

A complaint is defined as any expression of dissatisfaction, whether oral or written, about our services, actions, or lack thereof. If there is any uncertainty about whether a communication should be treated as a complaint, we will classify it as one to ensure proper review and consideration.

3. How to Make a Complaint

You can submit complaints through the following channels:

• Email: [email protected] with the subject line “Official Complaint”
• Post: McKinney Competitions, 18 Charlemont Road, Moy, BT717HQ

4. Complaints Handling Procedure

Once a complaint is received, we will begin an internal investigation. This may include gathering relevant information, speaking with individuals involved, and reviewing appropriate records.

We aim to provide a full response within 15 working days of acknowledging your complaint. If more time is required, we will notify you, explain the reason for the delay, and provide an updated timeline.

If you have a disability or accessibility needs that make it difficult to use our standard support channels, you may request a telephone call-back at a suitable time by contacting us via the methods above. Our team will be happy to assist.

5. Confidentiality

All complaints are handled with the utmost confidentiality and in accordance with our Privacy Policy and applicable data protection laws.